VPN • Remote Work

Work VPN Not Working From Home?

If your work VPN connects at the coffee shop but not at home — or drops during calls — the problem is usually your home network. We fix that remotely.

Book a Remote Session Call (304) 566-9473
Remote sessions 7 days a week, 8:00 AM – 2:00 AM Eastern (5:00 AM – 11:00 PM Pacific). Anywhere in the US.

Why Your VPN Failing at Home Happens

Home routers often block or disrupt VPN traffic without telling you. The usual causes:

Quick Things to Try First

These are safe to try yourself before booking a session.

  1. Test the VPN on a phone hotspot. If it works there, it’s your home network.
  2. Try a wired connection to rule out WiFi.
  3. Restart the modem and router.
  4. Ask IT which VPN client and protocol your company uses.

Still happening? That usually means the cause is in the configuration, not a loose cable — which is exactly what we fix remotely.

What We Do in a Remote Session

Diagnose

  • Compare behavior on home network vs. hotspot
  • Check router firewall, NAT, and address ranges
  • Look for MTU and stability problems

Fix

  • Adjust router settings so the VPN can connect
  • Change home network addressing if it conflicts
  • Stabilize WiFi or set up a wired connection for your workspace

Leave It Better

  • Test every affected device before we hang up
  • Plain-English summary of what was wrong and what changed
  • Recommendations if any hardware should be replaced

We fix your home network side. We don’t change your employer’s VPN or laptop settings without your IT team’s approval — and we’re happy to talk to them directly.

Want Us On Call So This Doesn’t Happen Again?

Fixing your home office once is good. Not having to think about it again is better. Our support plans put us on call for your home or business, so the next problem gets handled by someone who already knows your setup.

Small-business plans Home Tech On Call

Frequently Asked Questions

Quick answers to common questions.

Why does my work VPN fail at home but work elsewhere?
That points to your home network: router firewall settings, double NAT, address conflicts with your company network, or MTU problems. We fix these remotely.
Do you need to come to my house?
No. WeFixIt.tech is 100% remote. As long as at least one device in the home can get online, we connect securely and work on the problem with you on the phone.
Will you change my work laptop?
No. We fix your home network side. If your company’s IT team needs to be involved, we’ll coordinate with them.
Do you set up home offices for small businesses?
Yes. We set up and support home-office networks for remote employees, and offer support plans for small businesses.

Related Problems We Fix Remotely

Get Your Work Connection Reliable

Book a remote session and we’ll connect securely, find the cause, and fix it — usually in one session.

Call (304) 566-9473 Book a Remote Session
Tech acting up? We fix it remotely.Book a remote session